Appointment reminders
Reschedule appointment message template
Things come up, and how you handle a reschedule shapes whether the customer feels valued or dropped. This message stays warm and moves straight to finding a new time.
When to use it
Use it when you need to move an appointment, or when a customer asks to.
Copy and paste
Hi [Name], I need to move our appointment that was set for [Date] at [Time]. I am sorry for the change. Would [option one] or [option two] work better for you? Just let me know and I will lock it in right away.
Tips
- Apologize once, then move quickly to solving it.
- Offer two specific new times so they can pick fast.
- Confirm the new time in writing.
- If it was their request, be just as gracious.
Cadrey can send this for you, in your brand voice, at the right moment, and only after you approve it.
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