Appointment reminders
No-show follow-up message template
A missed appointment is not always a lost customer. A friendly, no-blame message often gets an apology and a fast rebooking, because most no-shows are simple accidents.
When to use it
Use it shortly after a customer misses a scheduled appointment.
Copy and paste
Hi [Name], we had you down for [service] today at [Time] and missed you. No worries at all, things happen. Would you like to pick a new time? Just reply with a day that works and we will get you back on the schedule.
Tips
- Skip the guilt. Assume it was an honest mix-up.
- Move straight to rebooking.
- Make it easy by asking for a day, not a full plan.
- If they miss twice, consider a confirmation-required policy.
Cadrey can send this for you, in your brand voice, at the right moment, and only after you approve it.
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