Text messages
Plumber text message template
Plumbing problems feel urgent, so a fast, calm reply reassures the customer that help is coming. This text acknowledges the issue and moves straight to scheduling.
When to use it
Use it when a plumbing lead texts or calls in and you need to respond quickly.
Copy and paste
Hi [Name], this is [Your Name] with [Business] plumbing. Sorry to hear about the [issue]. I can usually get out within [timeframe]. Is the water shut off, and what is the best address to come to? I will get you on the schedule right away.
Tips
- Acknowledge the problem so they feel heard.
- Give a realistic timeframe. Urgency is your advantage.
- Ask one safety question, like whether the water is off.
- Confirm the address so you can dispatch without a second round of texts.
Cadrey can send this for you, in your brand voice, at the right moment, and only after you approve it.
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