Text messages
On my way text template
A short heads up before you arrive makes you look professional and respects the customer's time. It is a small touch that people remember and mention in reviews.
When to use it
Use it when you leave for a job or appointment, so the customer knows when to expect you.
Copy and paste
Hi [Name], this is [Your Name] with [Business]. I am on my way and should be there in about [minutes] minutes. See you soon.
Tips
- Send it as you leave, with a realistic arrival window.
- Include your name so they know who is at the door.
- If you are running late, send an update. Silence is what frustrates people.
- Follow up after the visit with a thank you text.
Cadrey can send this for you, in your brand voice, at the right moment, and only after you approve it.
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